The reward guarantee ensures that all properly submitted reward requests, which comply with trading and firm rules, will be processed and paid within 48 hours. Reward requests are reviewed and processed during market hours (Sunday 5PM CST to Friday 3PM CST). If we fail to meet this timeframe, an additional $100 will be added to the reward amount.

This guarantee applies exclusively to reward requests that adhere to all trading rules and firm policies, including but not limited to identity verification, location eligibility, age requirements, and any other criteria specified for our customers.

It is important to note that this guarantee excludes delays caused by factors beyond our operational control. Such factors may include, but are not limited to, third-party platform delays (e.g., extended processing times for identity verification or payment completion), insufficient or delayed communication from the customer, or any technical issues on external systems.

While we strive to ensure all rewards are completed within 48 hours under normal circumstances, unforeseen delays outside our control may affect the processing timeline.