We know traders may live with others, travel, or use multiple devices. This guide answers the most common questions to help you avoid issues with verification, payouts, or account access.

Can two users living in the same house trade using the same Wi-Fi or IP address?
Yes. Each trader must maintain full ownership of their own account, use their own payment method, and never log into another trader’s account. All trades must be placed independently.

Can two traders from the same household sign up and trade at the same time?
Yes, but trading behavior must be completely independent. Copying trades between different traders is not allowed. Even if both traders share a strategy or bias, all entries, exits, stop losses, take profits, and position sizes must be placed individually.

Can two traders from the same household trade on the same day or at the same time?
Yes. Just make sure they are not mirroring each other's trades. Each trader must manage their own account and decisions separately.

Will I be flagged for using the same IP as another trader in my house?
You might be flagged. Our risk team reviews identity, device, and location data to assess each case. To avoid any confusion or delay during account passing or withdrawal, it's best to notify support in advance if you share a connection or environment with another trader.

What if I move into a house where someone already has an account?
Let support know. We will note the situation and monitor accordingly to avoid any issues later.

Can two users trade using the same device?
Yes, but this setup must be disclosed to support. Each trader must have their own login, and trades must not be copied or coordinated. Sharing a device can increase review time during passing or withdrawal events, so we suggest avoiding it when possible.

Can I trade on a shared family computer if I log into my own account?
Yes. You must log in with your own credentials and make sure no other trader uses your session. Avoid placing trades on anyone else's account or allowing others to access yours.

What if my friend logs into their account from my laptop?
They should log out immediately and not place any trades. Leaving sessions open or using someone else's account or device can lead to delays and reviews. Each trader is responsible for protecting their account access.

Can I switch between mobile and desktop to trade?
Yes. You can trade from any personal device, as long as it is you accessing your own account.

Can I use someone else’s card to buy an account?
No. The payment method must belong to the trader who owns the account.

Can someone else pay for my challenge if I’m the one trading it?
No. All purchases must be made using the trader’s own name, card, and personal information.

Why are shared payment methods not allowed?
For identity verification. We need to ensure the trader and the payer are the same person. If any mismatch is found, a full refund may be issued.

What should I do if I used the wrong payment method?
Reach out to support. We will review the situation and help correct it.

Can two family members have accounts with the same last name?
Yes. Each person must still provide a unique identity, including full name, email address, phone number, and payment details.

Can I trade from a restricted country if I live in an accepted one?
Yes. Your residency and citizenship are what matter. Upon passing or withdrawing profits, KYC will verify your eligibility.

What if I’m on vacation in a restricted country?
This is acceptable. It is strongly recommended to notify support ahead of time. If your activity is flagged, we may contact you to confirm that you are only traveling. KYC will confirm your home country.

I live in an accepted country but I travel often. Can I still trade?
Yes. If you plan to travel frequently, it is best to let support know in advance.

Can I use a VPN while trading?
Yes, but we do not recommend it unless necessary. VPNs should never be used during the KYC process and may interfere with accessing the platform or checkout.

Can I use a VPS to trade?
Yes, but not during the KYC process. VPS setups are allowed for trading, but any changes in location or access may be reviewed by our risk team.

Will I be flagged if I log in from multiple IPs while traveling?
You might be. Our team will review your activity, and if anything is flagged, you will have the opportunity to explain. Disclosing your travel ahead of time can help avoid delays.

What if my VPS is hosted in a different country than where I live?
This may trigger a review. If flagged, we will contact you and give you a chance to confirm your setup.

Can I have more than one account under my name?
Yes. You can manage multiple accounts as long as they all belong to you and are used independently.

Can two people in the same house both sign up for accounts?
Yes. Notify support if you share an address so we can make note of the situation.

Can we use the same email or phone number?
No. Each trader must use a separate email, phone number, and full identity information. Sharing these details between accounts is not allowed.

What if I accidentally created multiple profiles?
Contact support. We will help verify your identity and clean up any duplicate profiles.